AI agents investigate every alert, add context, and prepare cases for response, on a full-stack SecOps platform that captures and correlates all your security data.
Cloud-based SIEM platform providing visibility across all your data sources
Every alert investigated, with a verdict and the evidence behind it
Manage your external footprint, publicly available data, and Dark Web leaks
Log management and threat detection across any of your log sources
Get ultimate assurance that your environment is free from threat actors
Fully featured distrubuted NDR for on-premises and public cloud environments
A SecOps platform purpose-built for industrial and OT environments
Integrated endpoint agent providing deep visibility, response and forensics
Deploy honeypots and honeytokens and stay ahead of threat actors
24x7 security operations from our Australian SOC. AI investigates every alert, and experienced analysts validate findings and contain threats around the clock.
24x7 managed detection and response across endpoint, network, cloud, identity, and log sources
Eyes-on-glass SOC and continuous threat hunting
Expert hunters and AI agents find attacker activity your alerts missed
Quickly recover from cyber attacks and breaches
ThreatDefence is the only SecOps as a Service company providing broad coverage across your entire technology stack with evidence-based security.
We provide security teams with full-stack SecOps infrastructure – you get deep visibility from day one, gain control over your security data, and get access to a comprehensive set of ready-to-use tools, detections, workflows, playbooks and scenarios.
24x7 SOC, Continuous Monitoring, Threat Containment and Incident Response
Visibility and actionable insights for all IT assets
Leverage our Cyber Range to train defenders based on real-world scenarios and simulations
OT and industrial cyber security services for critical infrastructure
Essential Eight monitoring, reporting, and evidence for ongoing compliance
Privacy Act reform impacts, obligations, and practical security considerations
Monitoring and compliance support for critical infrastructure environments
A practical guide to securing critical infrastructure with continuous monitoring
A practical buyer’s guide for schools evaluating SIEM and SOC services
A practical guide to selecting the right SIEM and SOC service for local government
Articles on security operations, AI and compliance
Events, awards and company news
Read what our customers say about us
Solution briefs and datasheets
How we keep your data secure
Technical support and knowledge base
Guides, case studies, and advisories in one place
How AI agents investigate alerts and run security operations
Free ebook: a practical guide to adopting an AI SOC platform
A practical guide to incident response and digital forensics
Where SOAR playbooks fit and where AI agents take over
November 2, 2026
October 31, 2026
We provide end-to-end SecOps solutions for Managed Security Service Providers (MSSPs), Managed Service Providers (MSPs), and Value-Added Resellers (VARs).
Find out how you can become a ThreatDefence partner.
Protect your entire technology stack and build your SecOps on your own pace
White-labeled AI SOC for every client tenant, co-managed with our SOC team
Launch your SOC business without any upfront investment
Embed security operations, threat intelligence and exposure data in your product
Sovereign SOC for Australian MSPs and MSSPs, with onshore analysts and client data
Set the rules for closing alerts automatically, with evidence checks and review
How MSPs deliver branded security monitoring with a SOC partner
ThreatDefence was an official partner of the Cyber Resilience Summit NSW, 29 October 2026 at Hilton Sydney.
Our team was back at BSides Canberra, and our cyber quiz was a hit again.
Two days in Perth with our partner Ever Nimble, on security operations and cyber resilience.
Sponsors of the AUSCERT Cyber Security Conference on the Gold Coast.
Sponsors of the Gartner Security & Risk Management Summit in March.
Sponsors of the Cyber Security for Critical Assets Summit in Perth, February 2026.
Expert conversations with speakers and attendees at CyberCon Melbourne 2025.
Choose a white-label SOC provider by checking how it investigates, responds, and delivers the service under your brand. Use completed cases and a representative trial to compare providers against your team’s capabilities and your clients’ needs.
Start with the service you want to deliver and the work your team will retain. A provider that suits an MSP launching security services may offer a different level of support from one designed for an established MSSP.
Write down essential requirements before demonstrations. Use your client base and operating model to set priorities:
Look for completed investigations, clear handovers, and reports your team can explain to clients.
Prioritize evidence access, shared case handling, and platform controls that support your team’s methods.
Confirm suitable data handling and assurance for the service being purchased.
Test support for the tools and versions commonly used across your clients.
Separate essential requirements from useful additions. Exclude providers that cannot meet an essential requirement, even if they score well elsewhere.
Apply a sample brand and follow the experience your clients will receive. Check sign-in, notifications, case updates, and reports rather than relying on a branded dashboard screenshot.
Inspect the domain, logo, colors, login page, and account recovery messages.
Review incident reports, service reports, exports, footers, and document metadata for unexpected branding.
Check sender names, sending domains, email authentication, replies, and links.
Verify that each client sees the intended modules, dashboards, and case details.
Confirm how installed software and support channels identify themselves.
Ask to see what your team receives after an investigation. The case should explain what happened, why the conclusion is supported, and what still needs attention. A forwarded alert leaves your analysts with the original work.
Review benign, malicious, and uncertain cases from alert classes relevant to your clients. Check each of these areas:
Which alerts are investigated, and which are filtered, suppressed, or excluded?
Can you trace findings to source records and queries, including time windows and failed searches?
Does the case explain the activity, affected systems, potential impact, and next steps?
Did critical assets, approved activity, and earlier cases influence the conclusion?
Are missing data and conflicting findings visible, with unresolved cases referred appropriately?
How do reviewed outcomes improve investigation methods and detections, and how are changes tested before release?
Where AI contributes, inspect its tool calls and results. Ask how analysts sample AI-closed cases, classify errors, and verify that corrections improve later investigations.
Analyst agreement is useful, but agreement alone does not establish correctness. Compare with verified outcomes where available, and examine incorrect closures and missed escalations alongside speed.
Use controlled targets to confirm that approved actions execute, requests without approval are held, and failures remain visible. Inspect the action record and recovery options, including actions that cannot simply be undone. White Label MDR and Threat Intelligence covers response actions and their controls in more detail.
Ask where each performance clock starts and stops. Acknowledging an alert, completing an investigation, notifying a contact, and containing a threat measure different work.
Request timestamped cases alongside the performance report. If the response clock starts only after confirmation, find out how long the earlier investigation took.
Review the spread of results, missed targets, and cases still open. Identify source outages and approval delays so an average does not hide the cases that took longest.
Then compare client reports with the underlying records. Clients should be able to understand what was investigated, what required action, and what remains unresolved, with figures traceable to the work.
Build a list of the tools your clients use and test the connections that matter most. An integration may receive alerts without supporting the queries or response actions needed to complete a case.
Ask the provider to demonstrate:
Which alerts and events arrive, how quickly, and with which fields?
Which follow-up queries can analysts and agents run beyond the original alert?
Which changes can the integration execute, and which need another tool or manual work?
What versions, licenses, permissions, API access, or limits affect coverage?
How do expired credentials, delays, failed queries, and disconnected sources become visible?
Do required ticket and status updates work in both directions, with failed synchronization reported?
For unsupported sources, agree what must be built, who will maintain it, and how it will be validated. Keep proposed integration work separate from capabilities demonstrated during the trial.
Your provider may hold privileged access to client environments. Review the security and resilience of the platform and the operational team delivering the service.
Check current certificates and reports, their scope, assessment periods, and relevant findings or exclusions.
Establish how staff access is approved, protected, reviewed, removed, and logged.
Confirm which teams provide coverage, where subcontractors are involved, and how specialists are available outside normal hours.
Review recovery-test evidence and how monitoring and partner communication continue during an outage.
Evaluate how the provider helps your team after launch. Sales material can support the offer, but day-to-day delivery also needs accessible specialists and reliable follow-through.
How do analysts and engineers resolve service questions, investigation concerns, and integration faults?
What training, demonstration access, and adaptable client materials are available?
How are detection updates, platform releases, and integration changes tested and communicated?
How does the provider handle simultaneous incidents or a sharp increase in client workload?
Speak with partners of a similar size and client mix. Ask them to describe a difficult investigation, an integration problem, and what the provider did to resolve it.
The SOC service launch guide covers onboarding and the division of operational responsibilities.
Use a weighted scorecard once providers have passed your essential requirements. Set weights before demonstrations and apply the same evidence standard to every candidate.
The example below suits an MSP introducing managed security services. An established MSSP may prioritize platform access, while regulated clients may make specific data requirements essential.
Score each criterion from one to five, multiply by its weight, and add the results. Use consistent definitions: one means substantial shortcomings, three means the requirement is met with documented limitations, and five means strong performance demonstrated in agreed tests.
Link every score to evidence. Mark unverified capabilities separately from passed checks and assign unresolved questions for follow-up. A proposed feature should not receive the same score as a capability your team has tested.
A proof of value shows how the shortlisted service works with your requirements and tools. Use it alongside historical performance and references, since a quiet trial cannot establish long-term detection quality.
Define the cases, evidence, integration behavior, and branded outputs you will assess. Agree acceptance criteria before testing and record unsupported or inconclusive results clearly.
Use your own business or an authorized client with tools representative of the planned service. Confirm that the required evidence is available before treating a lack of findings as success.
Combine live alerts with historical cases that have verified outcomes. Include confirmed threats, suspicious-looking legitimate activity, and missing evidence so testing covers more than straightforward alerts.
Start with investigation and recommendations. Then test agreed execution capabilities against controlled targets. Check how the service handles missing sources, conflicting evidence, rejected requests, and failed actions, including when it involves a person.
Follow a controlled test from source activity through collection, investigation, notification, and authorized response. Reconcile timestamps with reported performance and inspect what your team can see at each step.
Inspect the branded portal, messages, case updates, and a representative report. Generate a report from trial records to check presentation and traceability without waiting for a calendar reporting date.
Complete the scorecard with the people who will operate and manage the service. Record gaps and separate demonstrated capabilities from future development. Extend testing where important cases remain unobserved or inconclusive.
Pay attention to how the provider handles a disappointing result. Clear explanations and completed corrective work help show what the working relationship will be like after the trial.
ThreatDefence provides an AI SOC platform with a 24x7 SOC behind it. Evaluate a fully delivered service or a platform your own analysts operate, with your team’s involvement set client by client.
Manage separate client tenants from one partner workspace using your logo, colors, and custom domain. Each tenant keeps its own data, credentials, and cases.
Set delegated response actions per client, with every action recorded and data kept in the client’s region. Your team retains the client relationship.
ThreatDefence is ISO 27001 and PCI DSS certified, with a SOC 2 report and guaranteed service levels. Use an NFR license to test the service in your own business; the first month is free.
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Define your essential requirements, inspect completed investigations, and test the shortlisted service with representative tools and cases. Use a consistent scorecard to compare response controls, branding, integrations, security, service levels, and partner support.
Look for supported investigations, a consistent branded client experience, useful integrations, clear response permissions, and measurable service levels. Check the evidence in documentation, completed cases, and a practical trial.
Ask which alerts are investigated, what evidence supports closures, which integrations support queries and actions, and how response times are measured. Request examples of failed investigations, missed targets, and the corrective work that followed.
The best white-label SOC providers meet your essential requirements and demonstrate reliable delivery for environments like your clients’. Use references, a scorecard, and a representative trial to establish fit rather than relying on rankings alone.
White label MSSP solutions are platforms and security services offered under a partner’s brand, including SOC, SIEM, MDR, and threat intelligence. The provider supplies agreed technology and operational support while the partner manages the client relationship.
Requirements depend on your clients and service scope. Relevant assurance may include ISO 27001 certification and a SOC 2 Type II report. Check scope, assessment periods, and findings; SOC 2 is an attestation report, not a certification.
The SLA should define commitments by severity, when each clock starts and stops, exclusions, and performance reporting. Distinguish guarantees from targets and verify reported results against timestamped cases.
Long enough to test the agreed cases, integrations, and client outputs. Base the duration on the evidence needed, using historical cases and service records to supplement live activity when the environment is quiet.
What Is a White-Label SOC?
AI SOC for MSSPs
White Label OT Security