Managed SOC for MSPs and MSSPs | 24x7 SOC as a Service
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Managed SOC for MSPs and MSSPs

Grow your security business with a complete SecOps platform and 24x7 SOC. AI agents investigate alerts, our analysts respond, and your team stays in control of each client’s service.

MSP overview in the ThreatDefence portal across all client tenants: alerts closed by AI, open cases, escalations and SLA timers, with each tenant's AI verdicts and autonomy setting

Deploy Enterprise-Grade Security Operations for Your Customers

Protect clients against ransomware, business email compromise, and attacks across their environments. ThreatDefence brings the technology, people, and processes to deliver security operations without building a 24x7 team.

Many small and mid-sized businesses cannot operate that capability themselves. Your service gives them continuous monitoring, investigation, and response, configured around their needs.

Complete SecOps Toolset

Cloud-based endpoint, network, identity, and cloud monitoring, with detection, investigation, and response ready from day one.

Simple and Cost Effective

Manage all clients on one multi-tenant platform, with every feature under a single license.

24x7 SOC

Cyber security experts become part of your team and act when threats need attention.

Your Procedures

Set each client’s escalation paths, response authority, and approval requirements.

24x7 SOC: We Become Part of Your Team

Our SOC-as-a-Service combines continuous monitoring with analysts who investigate and respond. Use our team for the whole operation or for specialist support alongside yours.

Our SOC has an average response time of 3 minutes.

Continuous Monitoring

Security events are processed, correlated, and assessed in real time, 24x7.

Security Experts

Specialists work alongside your team on investigations, containment, and recovery.

Threat Intelligence

Real-world attack scenarios guide detection beyond simple alerts and thresholds.

Direct Access

Work directly with threat hunters, incident responders, and platform engineers to resolve requests in real time.

AI Triage Across Every Client

AI agents investigate every incoming alert, gather evidence across connected tools, and assess the activity in the client’s context. Verdicts include confidence, severity, MITRE ATT&CK mapping, and supporting evidence.

Supported benign findings close under approved policies. Suspicious and uncertain cases reach analysts with the investigation, timeline, and recommended actions prepared.

ThreatDefenceFAIR 62↓7.0Search pages…secops › acmeacme30d61
Alert Queue
Alerts, last 24h4,286
Closed with evidence4,203
With analysts71
Escalated to you12
Tenants14
Alert queueall tenants, newest first
TimeTenantAlertAI verdictConf.Status
02:14acme-corpOAuth consent after new-network sign-inTrue positive91%Contained, pre-approved
02:31acme-retailPowerShell download cradle on POS serverTrue positive88%Analyst investigating
02:47acme-healthImpossible travel, VPN exit nodeBenign94%Closed with evidence
03:05acme-energyNew admin account on domain controllerNeeds analyst63%Analyst investigating
03:12acme-legalMass file rename on file shareTrue positive86%Escalated to your on-call
03:26acme-councilPort scan from printer VLANBenign90%Closed with evidence

Go Further With AI

Investigate Across Tools

Follow related activity across accounts, endpoints, email, cloud, and network, with queries and findings recorded in the case.

Prepare Response

Document attacker actions and assemble containment steps for approval or execution within the client’s limits.

Hunt Proactively

Run scheduled and intelligence-led hunts across retained data, directed by experienced hunters. Scheduled hunting and monthly hunting reports are part of the standard service.

Improve Detections

Propose new rules, tuning changes, and targeted exclusions from investigation outcomes, with evidence for review.

Equip Your Analysts

Connect analysts’ own AI agents through the platform’s MCP server to query data, run reusable skills, and prepare reports within their permissions.

Choose How Much the SOC Covers

SOC as a service for MSSPs and MSPs can support different teams and operating hours. Set coverage per client and combine arrangements across your customer base.

As your practice grows, take on more operations without changing platforms. ThreatDefence can continue supporting overnight coverage, specialist investigations, and incidents.

Fully Managed

We monitor, investigate, and respond 24x7. Your team receives escalations and manages client communication.

After Hours and Weekends

You cover business hours; we cover nights, weekends, and public holidays.

Overflow and Specialist Support

Your team handles first-line alerts and client requests, with ours supporting complex cases and incidents.

Co-Managed

Both teams work the same cases in the same console, with responsibilities agreed per client.

Coverage by clientlocal time
acme-corpFully managed
acme-healthAfter hours
acme-legalOverflow
acme-retailCo-managed
acme-logisticsAfter hours
acme-financeOverflow
0006121824
ThreatDefence SOCyour teamsame cases, both teamsSOC on escalation

Working Together

Your engineers and our analysts work from the same case record, which brings together evidence, queries, timelines, decisions, and actions. Ownership, approvals, and progress stay visible across teams and shifts.

An incident response retainer is included. When a case exceeds routine containment, our responders work with your technical team without waiting for a separate contract.

Containment FirstPrioritize actions that limit the attack quickly.
Root CauseEstablish how the attacker entered and what they reached.
Evidence and ExfiltrationCollect evidence and determine whether data was taken.
Forensic AnalysisReconstruct the incident using endpoint and log evidence.
Post-Incident ReviewProvide a detailed record your team can share with the client.

Continuous forensic recording preserves activity before an incident is discovered, giving investigators a history to work from.

Escalation Into Your PSA

Confirmed incidents reach your PSA with the verdict, evidence, actions taken, and next steps. Escalation follows each client’s contact order and response procedures.

Every action is logged, with recovery and rollback controls where applicable. Authorized users can reduce permissions or suspend individual workflows.

Response Authority Per Action

Choose co-pilot recommendations, approval before execution, or autonomous action within agreed limits.

Containment per Client

Disable accounts, revoke sessions, and isolate endpoints within the client’s approved scope.

Your Escalation Order

Contact on-call engineers, your service desk, or client representatives in the agreed sequence.

PSA and Ticketing

Two-way ConnectWise, Autotask, HaloPSA, and ServiceNow synchronization keeps ticket status and notes current.

Evidence in the Ticket

Include the assessment, supporting findings, completed actions, and recommended next steps.

Escalation, acme-legalcase CS-41207
  1. AI triageTrue positive, 86%. Mass rename from one workstation, 1,240 files in 4 minutes.
  2. SOC analystEvidence validated, ransomware precursor. Procedure P-2 for acme-legal.
  3. Pre-approved actionWorkstation isolated through the client EDR. Rollback documented.
  4. PSA ticketPriority 1 ticket opened on your Security board, evidence attached.
  5. Your on-call engineerPaged by phone. Case summary and next steps in the ticket.
  6. Client IT leadInformed by your engineer. Restore plan agreed for the morning.
Ticket opened in your PSAConnectWise, Autotask, HaloPSA or ServiceNowverdict, evidence and actions attached

Service Levels You Can Measure

Guaranteed service levels are written into your partner agreement and measured for every client. Track acknowledgment and response by severity, incidents contained, and actions taken across your practice.

ThreatDefenceFAIR 62↓7.0Search pages…secops › acmeacme30d61
Service Levels
Alerts acknowledged in target99.8%
Median acknowledgment3 min
Incidents contained9
Reports issued31
Acknowledgment by severitySeptember, all tenants
SeverityMedianWithin agreed target
Critical3 min
100%
High6 min
100%
Medium22 min
99%
Low2 h 10 min
100%
Client reportsOctober
  • Monthly service reportacme-corpissued 1 Oct
  • Monthly service reportacme-healthissued 1 Oct
  • Incident report, CS-41207acme-legalissued 9 Oct
  • Quarterly threat hunt reportacme-energyissued 3 Oct
  • Essential Eight evidence packacme-councilissued 2 Oct

Quality dashboards also show investigation coverage, MTTR, analyst agreement, overrides, incorrect closures, and time saved. Review the cases behind the figures and use analyst feedback to improve skills, context, and closure policies.

White-Labeled Reporting

Automated weekly and monthly reports reflect each client’s operational and compliance needs. Send your logo once, and ThreatDefence applies your branding.

Security Posture

Show current risks, control gaps, and priorities.

Service Activity

Summarize investigations, incidents, response actions, and outstanding issues.

Trends Over Time

Track changes in exposure, alert activity, and service performance.

Compliance Evidence

Support reviews against ISO 27001, PCI DSS, Essential Eight, and other frameworks.

Hunting Results

Record what was searched, what was found, and any limits on coverage.

For branded portals and alert emails, explore the white label SOC platform.

True Multi-Tenancy

Manage hundreds of client tenants from one partner workspace. Every platform feature supports multi-tenancy, while each client’s data, users, credentials, permissions, response rules, and reports remain separate.

One Alert Queue

Prioritize work across clients by severity and SLA, with AI verdicts and evidence attached.

Cross-Tenant Search

Search authorized environments together to identify affected clients and reduce MTTD and MTTR.

Role-Based Access

Give analysts, engineers, and client users access appropriate to their roles and assigned tenants.

Per-Tenant Reporting

Generate each client’s reports from its own records.

Customer Portal

Give clients access to their security posture, incidents, and reports.

Tenant Management API

Create and manage tenants programmatically.

Your own environment is covered too, including RMM tools, privileged accounts, and administrative activity.

Explore AI SOC for MSSPs.

Get Visibility Across Your Technology Stack

Our platform includes next-generation SIEM, NDR, endpoint visibility, vulnerability management, hacker deception, and threat intelligence. Connect firewalls, security gateways, antivirus, EDR, data loss prevention, and other security systems your clients already run, plus custom applications and log sources that add useful security evidence.

Those connections create an AI layer across the existing tools, giving agents and analysts the evidence to follow an attack across systems. Clients keep their technology while your team gains a shared investigation workspace.

Endpoint and DFIR
Cloud
ITDR
NDR
ASM
Cyber Risk
Deception
Endpoint and DFIR in the ThreatDefence portalCloud in the ThreatDefence portalITDR in the ThreatDefence portalNDR in the ThreatDefence portalASM in the ThreatDefence portalCyber Risk in the ThreatDefence portalDeception in the ThreatDefence portal
Endpoint Threat Detection and DFIR

Deploy the ThreatDefence agent in a few clicks and start collecting endpoint logs immediately. Investigate processes, files, and user activity, preserve forensic evidence, and coordinate response from the same platform.

AI agents use endpoint findings alongside identity, email, and network evidence to establish what happened and which systems need attention.

Explore endpoint visibility →

Full Cloud Support

Monitor Microsoft 365, Azure, AWS, and Google Cloud for threats, vulnerabilities, and misconfigurations. Ongoing assurance and cloud cyber risk management help your team identify weaknesses before they become incidents.

Sign-ins, mailbox activity, and application consents give investigators the context to assess account takeover and business email compromise.

Explore cloud assurance →

Identity Threat Detection and Response

Watch Microsoft 365 identities 24x7 for account takeover, session hijacking, risky app consents, and privilege changes, with response inside each client's agreed authority.

Start new clients with a forensic scan of six months of Microsoft 365 activity to uncover historic compromise, persistent access, and security gaps.

Explore ITDR →

Network Detection and Response

Uncover lateral movement and insider threats with network detection, session evidence, and packet analysis.

Agents connect network findings with endpoint and identity activity, helping analysts assess the scope and prepare targeted containment.

Explore NDR →

Attack Surface and Dark Web Monitoring

Discover each client's internet-facing systems, lookalike domains, and impersonation, with every finding tied to its asset and owner.

Findings from the dark web, social media, and integrated intelligence sources are matched to client accounts and systems, and the SOC validates each one before action.

Explore attack surface management →

Cyber Risk Management

Give each client a risk score built from their own operational data: exposed assets, leaked credentials, identity weaknesses, and compliance gaps.

Weekly and monthly reporting measures progress against compliance frameworks, so clients see what changed and what to fix first.

Explore cyber risk management →

Hacker Deception

Deception records attacker interactions, giving the SOC high-fidelity evidence to investigate and act on.

Explore hacker deception →

See the Partner Workspace in Action

Watch AI agents triage alerts across your client tenants, with every verdict, action, and escalation on the record.

The ThreatDefence portal for acme-corp

Value for Your Customers

Your clients need to know someone is watching, can explain what happened, and will help them respond. Without that visibility and support, a breach can consume weeks of specialist time and delay recovery.

Give them an established security operations service before an incident happens.

Ongoing Security Monitoring

Monitor systems and networks for malicious activity, around the clock.

Dark Web Monitoring

Notify clients when compromised user accounts are found.

Continuous Forensic Recording

Preserve security events for faster investigations and breach containment.

24x7 Security Operations Center

Provide response and guidance throughout an incident.

Add More Client Services

Offer further capabilities through the same platform, with each client’s findings available to the SOC.

Identity Protection

Microsoft 365 forensic scans, risky application review, and session controls.

External Exposure

Attack surface management, vulnerability findings, and leaked credentials.

Brand Protection

Lookalike domains, cloned sites, and impersonation findings.

AI Governance

Visibility into AI tools in use and the data shared with them.

Data Residency and Assurance

Client data and AI processing remain in the client’s region. The platform runs in Australia and the United States. Australian clients receive guaranteed data sovereignty and residency, with the SOC team based in Australia.

Certifications

ThreatDefence is ISO 27001 and PCI DSS certified, with a SOC 2 report.

Separate Tenants

Each client’s data, credentials, agent memory, and case records stay separate.

Recorded Actions

Investigations, response actions, and approvals remain available for review.

Scale Your Cyber Security Capability

Launch with the people, processes, technology, sales collateral, and MSSP service packages already in place. Our experts help your team build its security program, onboard clients, and support new opportunities.

No Upfront Investment

Access every feature from the start with no minimum commitment, and pay as clients join.

One License

Every SecOps capability is priced per user per month, with no charge on log volume.

Your Pricing

Set your client prices and package the modules each client needs.

Launch Support

Get help setting up the service and onboarding your first clients.

Sales Support

Work with our team on proposals, pricing guidance, and technical presales.

The cloud-based platform is ready to deploy across endpoint, network, syslog, cloud, and other log sources. Add clients as your business grows.

Deploy Our Platform in Minutes

Start collecting data and producing detections without a lengthy platform build. Ready-to-go integrations and automated deployment help your team bring clients into the service quickly.

RMM Deployment

Roll out agents through common RMM tools.

Lightweight Agent

Deploy in seconds without affecting user productivity.

Ready-to-Go Integrations

Connect cloud services, syslog, and existing security tools.

Built-In Risk Management

Assess and report on cloud, endpoint, and network assets.

Shared Operations

Search and report across authorized tenants.

Integrated Intelligence

Start with threat intelligence, dark web monitoring, and vulnerability assessments.

How It Works

The platform is cloud-based and ready for your team and clients to use. Connect sources, establish visibility, and act on the findings.

1
Get Full VisibilityDeploy sensors and integrations to collect real-time endpoint, cloud, and network evidence.
2
Assess Your EnvironmentAnalyze indicators of compromise, adversary techniques, threat intelligence, and user activity.
3
Threat HuntingOur analysts combine machine learning, hunting queries, and manual investigation to uncover suspicious activity.
4
Actionable InsightsAddress misconfigurations, excessive permissions, malicious site visits, exploitable systems, and compromised accounts.

See How Easy It Is to Onboard a Customer

Watch a short demo of connecting Microsoft 365, EDR, and endpoint agents. Set up the client’s tenant, sources, procedures, and permissions, then manage its service from the partner workspace.

Getting started for a new client tenant in the portal: onboarding progress, a checklist from tenant creation to the first verdict, connected data sources, users and the next step

Explore the partner workspace, client views, and security operations tools in the interactive platform tour.

What Our Partners Say

See how partners use ThreatDefence to build and deliver managed detection and response.

Ever Nimble

My greatest fear as an MSP owner isn’t that we won’t receive the alert, it’s that we’ll receive so many that we’ll miss something. ThreatDefence gives me confidence we won’t miss something.

Chris MorrisseyFounder and CEO, Ever NimbleRead the success story →
Klik Solutions

We knew we needed to get real visibility into our customers’ systems and ThreatDefence delivered a great set of technical capabilities, fantastic innovation, and enabled us to build authentic and true MDR services without compromising on quality.

Roman ShragaCTO, Klik SolutionsRead the success story →
Vigilant Asia

I cannot endorse this product enough! ThreatDefence provides a top-class solution that continuously finds and clearly defines our top risks. Excellent integration capabilities and tailored functionality make it a winner.

Joel PhelpsChief Technology Officer, Vigilant AsiaRead the success story →
CybrHawk

We wanted to innovate and provide the best cyber defense services to our customers. With ThreatDefence, we were able to launch innovative, authentic, and game-changing SecOps services that leave our customers thrilled.

Jacob ThankachenCEO, CybrHawkRead the success story →

Ever Nimble grew from a cyber-focused MSP into a full MSSP, with offices in Australia, the UK, and Canada. Its monthly service provides 24x7 monitoring across every client log source. Read the Ever Nimble case study.

Start Today for Free

See ThreatDefence working on your own infrastructure and one or two clients. We set up a multi-tenant instance, onboard the data, and give your team access to every dashboard, alert, report, and the 24x7 SOC.

Continue monthly if it fits, with the first month free. An NFR license lets you use the platform internally in your business.

The MSP security guide covers service planning, while the guide to white-label SOC pricing models explains pricing approaches and margins.

Become a Partner

Request a Demo or NFR License

Tick the NFR box to start using ThreatDefence in your own environment for free.

    I'm an MSP, MSSP, or resellerRequest an NFR license for our own environment

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    Frequently Asked Questions

    What is a managed SOC for MSPs?

    A managed SOC for MSPs provides 24x7 monitoring, investigation, and response across client environments. ThreatDefence supplies the platform and analysts, while you retain the client relationship and choose which work your team handles. Our managed SOC for MSSPs also supports existing SOC teams with AI triage, co-managed coverage, and specialist escalation.

    Can the SOC cover only nights and weekends?

    Yes. Coverage is set per client. Your team can handle business hours while ours covers nights, weekends, and public holidays.

    Does the SOC work with our clients' existing security tools?

    Yes. Connect firewalls, security gateways, antivirus, EDR, data loss prevention, cloud services, and custom sources. Clients keep their existing tools, with AI agents and analysts using evidence from across them.

    Which PSA tools does the ThreatDefence SOC integrate with?

    ConnectWise, Autotask, HaloPSA, and ServiceNow, with two-way synchronization of ticket status and notes. Escalations include the verdict, evidence, actions taken, and next steps.

    Is an incident response retainer included?

    Yes. It includes containment, root cause investigation, evidence collection, forensic analysis, and a post-incident review, without needing to arrange a new contract during the incident.

    What service levels does the managed SOC guarantee?

    Service levels are guaranteed in your partner agreement and reported for every client. The average response time is 3 minutes.

    Does ThreatDefence charge for log volume?

    No. Every SecOps capability is licensed per user per month, with no charge on log volume.

    Where is the SOC team based?

    For Australian clients, the SOC team is based in Australia, with guaranteed data sovereignty and residency. The SOC operates 24x7, and client data and AI processing stay in the client’s region.

    Does ThreatDefence have SOC 2 and ISO 27001?

    ThreatDefence is ISO 27001 and PCI DSS certified, with a SOC 2 report.

    How do we evaluate the managed SOC before signing up?

    Run a proof of value on your infrastructure and one or two clients, with the first month free. An NFR license and interactive platform tour are also available.