AI Alert Triage: How AI Investigates Every Alert | ThreatDefence
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AI Alert Triage

ThreatDefence AI alert triage investigates every alert as it arrives. Agents query your connected security tools, assess the evidence, and deliver clear verdicts with recommended next steps, helping your team cut through noise and act on real threats.

AI Triagealert #51207 · acme-corp
Suspicious PowerShell on ACM-FIN-07HIGHCrowdStrike · user j.smith
EDRCrowdStrikeEncoded PowerShell launched from Outlook✓
SIEMSentinelj.smith signed in from a new ASN 12 min earlier✓
M365ExchangeInbox rule hides mail containing "invoice"✓
FIREWALLPalo AltoACM-FIN-07 sent 2.1 MB to 203.0.113.45✓
INTELMISP203.0.113.45 linked to known C2 infrastructure✓
AI verdictTrue positiveconfidence 96% · T1059.001 · T1564.008
sources 5time to verdict 41 squeries 14

Your first step to the agentic SOC

ThreatDefence AI Auto Triage investigates every alert across your connected tools, resolves benign activity under your policies, and prepares real threats for response. Your analysts spend less time clearing noise and more time on cases that matter.

ThreatDefenceFAIR 62↓7.0Search pages…secops › acmeacme30d61
Auto Triage
Alerts in
Closed
Escalated
Alert Queuelive
Defender
Suspicious email attachmenttheo.w@acme-corp.comknown vendor invoice, sandbox clean
Benignclosed
CrowdStrike
Encoded PowerShell on ACM-FIN-07j.smithlaunched from Outlook, beacon to known C2
True positiveescalated
Entra ID
Impossible travel, sales userr.nguyen@acme-corp.comcorporate VPN egress, managed device
Benignclosed
Palo Alto
Port scan from 10.20.4.12ACM-SCAN-01authorized scanner, change ticket CHG-2231
InvestigatingBenignclosed
Exchange
Inbox forwarding rule createdo.vasquez@acme-corp.comexternal address, audit log incomplete
InvestigatingSuspiciousescalated
Sentinel
Brute force sign-in attemptssvc-backupexpired password, no successful sign-in
InvestigatingBenignclosed
Eliminate alert fatigue

Every alert gets investigated, and benign activity closes under your approved policies. Suspicious and uncertain cases reach analysts with context, evidence, and clear verdicts, so your team focuses on threats instead of clearing noise.

Run investigations automatically

AI agents query connected tools, follow leads, and build investigation timelines without manual evidence gathering. Findings and recommended actions arrive together, saving analyst time and reducing dependence on a few experienced investigators.

Move from investigation to response in minutes

Confirmed threats become actionable cases with containment steps ready to run. Authorized actions execute automatically, while escalations and approval requests reach the right people with the evidence needed to act.

Get smarter with every case

Analyst feedback, verdict changes, and response outcomes improve future investigations. AI automatically drafts new detections, tunes existing rules, and proposes targeted allow-list entries for review, reducing recurring false positives and strengthening coverage as your environment changes.

Move from alert to response, in seconds

AI agents investigate alerts, add context, and prepare cases for response. Your team gets the evidence to act, with approvals and automation under your control.

AnalyzeEvery alert, investigated

Agents investigate every alert across your connected tools, including low-severity signals. They query live data and follow suspicious activity to establish what happened.

AI triage queue in the ThreatDefence portal with verdicts for each alert and the tool it came from
Add contextSee beyond the alert

Asset details, identity activity, threat intelligence, and previous cases enrich each alert. Evidence from across your tools helps distinguish expected behavior from potential compromise.

Agent run in the ThreatDefence portal pulling sign-in history, token lineage and mailbox audit for an alert, ending in a verdict
EscalateThe right cases. The right people.

Suspicious and uncertain findings become cases with clear verdicts, severity, and supporting evidence. Escalations reach the right analysts with recommended next steps ready.

An escalated ThreatDefence case: account takeover rated true positive at 94% confidence, critical severity with SLA, assigned to an on-shift analyst, with recommended next steps
RespondContain threats with confidence

Attacker actions are recorded in the case, with containment steps prepared in sequence. Revoke sessions, isolate endpoints, and block malicious activity within approved limits or after analyst approval.

Response plan in the ThreatDefence portal with containment actions in order, each with its rollback and approval state

Auto Triage at Scale

AI agents investigate alerts from every connected source, applying shared security context and consistent assessment across your stack. Handle growing alert volumes while keeping verdicts, automated responses, and cases needing analyst attention visible in one view.

Alert Flow

Sources40
Alerts Ingested1,484
Investigations1,484
Hours Saved845h
Require Attention8.0%
Microsoft 365 210CrowdStrike 180Microsoft Sentinel 160Microsoft Defender 145Entra ID 135Palo Alto Networks 125Fortinet 115Zscaler 110AWS CloudTrail 105ESET 100Other sources 9964 True Positive465 Benign True Positive213 Undetermined742 False Positive64 Auto response1,302 Resolved118 For review
low 1,040medium 310high 118critical 1664 True Positive465 Benign True Positive213 Undetermined742 False Positive64 Auto response1,302 Resolved118 For review
Closed 1,302Waiting approval 96In progress 64New 2264 True Positive465 Benign True Positive213 Undetermined742 False Positive64 Auto response1,302 Resolved118 For review
Authorized activity 512Service account 388Known scanner 160Misconfiguration 147User error 120Malicious activity 15764 True Positive465 Benign True Positive213 Undetermined742 False Positive64 Auto response1,302 Resolved118 For review

Works Across Your Entire Stack

Connect your security and business tools through ready-to-use integrations. Give AI agents access to the data and actions they need, with permissions you control.

SIEM and data
Endpoint
Identity
Email
Cloud and SaaS
Network
Vulnerability
SOAR and ITSM

Built-In Case Management

Keep evidence, timelines, verdicts, and response actions in one case. Analysts and AI agents work together, with clear ownership, approvals, and progress tracking through to resolution.

The ThreatDefence case board for acme-corp: new, in progress, waiting approval, resolved and closed cases, each with severity, SLA timer, AI status, tags and owner

See AI triage on your own alerts

Connect the tools that raise most of your alerts and watch the agents investigate them in co-pilot mode, with every query on the record.

The ThreatDefence portal for acme-corp

Turn Findings Into Coordinated Action

Give analysts the context and controls to move investigations forward. Review enriched findings, take response actions, and automate remediation across connected tools from one workspace.

ObservablesPut Every Finding in Context

Users, hosts, IP addresses, file hashes, and domains are enriched with reputation, first and last seen, and related cases, helping analysts connect activity and assess its significance.

Key observables on a ThreatDefence case: a malicious file hash, a suspicious IP address, a hostname and a user, each with reputation, first and last seen, and associated cases
ActionsRespond Directly From the Case

Revoke sessions, remove inbox rules, reset passwords, or isolate endpoints from the case. Approval rules and execution limits control each action, with outcomes recorded alongside the investigation.

A ThreatDefence case header with severity, SLA, tenant, status and category, and quick actions to revoke sessions, remove an inbox rule, reset a password, isolate a host and notify the user
AutomationConnect Your Response Workflows

Run response workflows across your connected environment, including security platforms, business systems, and ITSM tools. Coordinate actions, synchronize tickets and updates, and track outcomes in the case.

Connected systems on a ThreatDefence case: ServiceNow and ConnectWise tickets synced both ways, and Kaseya and NinjaOne tasks and context

Respond With Confidence

Every AI verdict includes a confidence score backed by the investigation’s evidence. Connecting relevant data across your tools gives agents a fuller picture, helping close evidence gaps and distinguish expected activity from threats. Missing or conflicting information remains visible for analyst review.

The platform lets you adjust playbooks and response rules based on confidence, severity, and the action’s impact. Set thresholds for closing benign alerts, escalating uncertain cases, or preparing containment for approval. As data coverage and investigation quality improve, you can expand automation within the limits you control.

Two AI triage verdicts in the ThreatDefence portal: a bulk mail alert closed as benign at 92% confidence with its reasoning and next steps, and an inbox forwarding rule escalated to an analyst as suspicious at 64% confidence

Watch AI Investigate a Real Threat

Here’s an example of how AI investigates a credential dumping alert, gathers evidence across your tools, and prepares a verdict for analyst review.

Case TD-4455Suspected credential dumping · Three finance workstations · acme-corpAnalyst-confirmed closure in 6 min 23 sec
03:12:44
Alert ReceivedCrowdStrike Falcon

WerFault.exe accessed LSASS memory on ACM-FIN-07, triggering a high-severity detection mapped to T1003.001. The agent begins investigating the process, its origin, and surrounding activity.

03:12:51
Inspect the ProcessCrowdStrike Falcon

The process tree and Microsoft signature are consistent with Windows Error Reporting. A memory dump was created. Crash handling is a possible explanation, but the agent continues checking for deliberate abuse.

03:13:05
Check for ManipulationMicrosoft Sentinel

The agent checks current configuration and recent changes associated with LocalDumps and SilentProcessExit. No suspicious changes are found in the available history. This supports the assessment but does not rule out abuse by itself.

03:13:18
Correlate the CrashMicrosoft Sentinel

An application error records lsass.exe crashing at 03:12:43, immediately before the alert. The timing supports crash-related memory access.

03:13:34
Compare Related HostsCrowdStrike Falcon and Intune

Two other finance workstations show similar activity. All three recently installed the same update, giving IT a common change to investigate without assuming it caused the crashes.

03:13:58
Look for Follow-On ActivityCrowdStrike Falcon and Entra ID

The agent checks available file, network, and sign-in telemetry. It finds no evidence of dump transfer, suspicious outbound activity, or related account misuse in the reviewed window.

03:14:22
Prepare the AssessmentAI Triage

Likely benign crash-related activity · 88% confidence
The case includes the supporting evidence, query history, and remaining limitations. Closure requires analyst confirmation, and the dump files are flagged for secure handling.

03:19:07
Analyst Confirms and Assigns Follow-UpHuman Review

The analyst validates the crash evidence and configuration checks, then closes the three related alerts. IT receives follow-up tasks to investigate the crashes and securely handle the dumps under the organization’s retention policy.

Improve With Every Investigation

Track investigation coverage, MTTD, MTTR, analyst time saved, and verdict quality in the platform. Review the evidence behind each assessment, record corrections, and use analyst feedback to refine investigation skills, customer context, and closure policies.

SOC performance in the ThreatDefence portal: MTTD, MTTR, time to context, investigation and AI triage coverage, AI disposition agreement, auto-resolved alerts, hours saved, triage speed, verdict mix, who closed each alert, and the alert flow from sources to verdicts to resolution

AI agents also use investigation outcomes to identify recurring noise and detection gaps, then propose improvements:

Refine rules

Adjust conditions and thresholds that repeatedly flag expected activity.

Add targeted exclusions

Create narrow exceptions for verified activity, such as authorized scanning.

Reduce redundant alerts

Propose throttling or retiring rules after reviewing their detection coverage.

Create new detections

Draft rules from confirmed attacker behavior to catch similar activity earlier.

Each proposal links to its supporting investigations and moves through testing and approval as a merge request. Track rule precision alongside analyst agreement, overrides, and incorrect closures to see whether changes improve quality as well as speed.

See the ThreatDefence AI SOC in action

Faster investigations. Clear evidence. Coordinated response.

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    Frequently Asked Questions

    What is AI alert triage?

    AI alert triage uses AI agents to assess incoming security alerts. Agents gather evidence from connected tools, test benign and malicious explanations, and record a verdict, priority, and recommended next steps for review or closure under approved policies.

    What is an AI SOC analyst?

    The term describes an AI agent that performs investigation tasks such as querying security tools, correlating activity, and preparing an assessment. In triage, it handles the initial investigation so human analysts can focus on suspicious activity, uncertainty, and response decisions.

    Can AI close alerts without an analyst?

    Yes, for alert classes you explicitly authorize and where evidence requirements and closure criteria are met. Each closure retains its investigation record, closed alerts are sampled for quality, and uncertain or conflicting findings go to an analyst.

    How accurate is AI alert triage?

    Accuracy varies by alert class, available data, and investigation method. ThreatDefence tracks analyst agreement, overrides, incorrect closures, and missed escalations, with monthly quality reporting to help customers assess performance and set appropriate autonomy.

    What happens when the AI is unsure?

    The case goes to an analyst with the evidence collected, the checks completed, and a clear explanation of what remains unresolved. Missing data and conflicting findings stay visible so the analyst can direct the next steps.

    How does AI triage handle duplicate alerts?

    Duplicate alerts are linked to an existing case, while related activity can be added as supporting evidence. Analysts can review why alerts were grouped and separate them when they represent different investigations.

    Does AI triage work with my existing SIEM?

    Yes. The platform connects to tools such as Microsoft Sentinel, Splunk, Microsoft Defender, and CrowdStrike through their APIs. Agents investigate incoming alerts and query supporting evidence across connected sources.

    Is AI alert triage suitable for MSPs and MSSPs?

    Yes. Partners manage triage across clients from one operations queue, with separate tenant data, client-specific policies, approval rules, and reporting. White-label delivery lets partners provide the service under their own brand.