White-Labeled AI SOC for MSSPs and MSPs | ThreatDefence
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AI SOC for MSSPs

Run an agentic SOC under your own brand. AI agents investigate alerts across your clients, while your analysts stay in control of decisions and response.

The challenge

Every new client adds work to your SOC. Keeping investigations thorough and response fast becomes harder as analysts stretch across more environments, putting service quality and margins under pressure.

Repetitive triage burns out analysts

Analysts spend their shifts checking routine activity and gathering context, leaving less time and energy for complex threats.

Alert fatigue makes threats easier to miss

Constant noise divides attention. Important signals can sit unnoticed in the queue, giving attackers more time to act.

Manual investigations slow response

Following an attack across accounts, endpoints, and applications takes time. Backlogs grow while clients wait for answers and action.

Every client adds complexity

Different tools, critical systems, and response procedures make consistent delivery harder. Analysts must apply the right context and rules to every case.

Your AI SOC solution

Deliver security operations from onboarding to client reporting on one multi-tenant platform. Connect the tools your clients already use, automate investigations, and coordinate response under your brand as your service grows.

Onboard customers at scale in the ThreatDefence portalagreed with clientProcedures agreed · onboarding step 5 of 7healthyCare records platform connected · 6 of 7 sources live
Ingest any log source in the ThreatDefence portal● ConnectedGoogle Workspace token renewed · events flowingNew log sourceMethodsyslog over TLSParserFortiGate, detectedField mapping100%Agents can queryyesSave sourceSource saved · 1.2k events a minute, normalized
Auto triage in the ThreatDefence portalSuspicious inbox rule createdAI verdictTrue positive · 0.96Evidenceforwards finance mail outsideContextrule 4 min after a new-network sign-inRecommendedremove rule, revoke sessionsOpen caseCase CS-20931 opened · partner analyst notified
Case collaboration in the ThreatDefence portalDONEPassword reset · the user signs in again with ITDONELure sender blocked · case ready to close
Response in the ThreatDefence portalAPPROVED 04:31Roll backSender domain blocked at the mail gatewayEXECUTED 04:32Roll backsvc-backup disabled · rollback logged
Threat hunting in the ThreatDefence portalm365-signin-forensicsCriticaltoken replay, finance mailboxHighinbox rule 4 min laterHighsign-ins from 2 new countriesTenantacme-corpGenerate customer reportCustomer report ready · 7 findings, 2 gaps, under your brand
Connect your AI tools in the ThreatDefence portalScope check passed · s.kowalski is assigned acme-corp, 1 of 14 tenantsAudit entry 9b41e0Callers.kowalski via ClaudeToolsearch_signins, read onlyRows37Linked caseTD-5322Export
Reporting in the ThreatDefence portal
Every client, one workspace

Create isolated client tenants using reusable configurations. Set procedures, escalation paths, and permissions, then manage investigations across your client base from one queue.

Connect your clients’ security stack

Collect alerts and telemetry through APIs, syslog, webhooks, or agents. Give investigations access to evidence across each client’s environment, with no need to replace existing tools.

Give every alert attention

Agents investigate incoming alerts using each client’s context and policies. Supported benign findings close automatically where authorized; suspicious or uncertain cases reach analysts with evidence and recommended actions.

Keep everyone on the same case

Your analysts, ThreatDefence’s SOC, and client teams collaborate on shared cases. Evidence, timelines, decisions, and approvals stay together, with updates synchronized to ITSM tools.

Contain threats under client rules

Coordinate containment across connected tools, from revoking sessions to isolating endpoints. Each client’s permissions, approval requirements, and execution limits govern the response, with outcomes recorded in the case.

Find threats beyond the queue

Run reusable hunts within one tenant or across authorized clients. Investigate matches, identify data gaps, and turn validated findings into cases, proposed detections, and branded reports.

Give analysts their own AI agent

Connect analysts’ AI agents through the platform’s MCP server. Explore data, run skills, and prepare reports using plain language, with role-based access, tenant boundaries, and logged tool calls.

Make your service value visible

Generate branded service reports, incident summaries, and executive briefings from client records. Show what was investigated, how threats were handled, and which risks still need attention.

Designed for SOC use cases

Handle more client work with automated investigations, coordinated response, and clear service reporting.

Triage alerts at scale

Investigate high-volume alerts across clients, including lower-severity signals that can be overlooked. Resolve supported benign activity under client policies and bring analysts the cases that need attention.

Detect and contain account takeovers

Connect suspicious sign-ins, token misuse, mailbox changes, and application access to uncover account compromise. Prepare containment or act within each client’s approved limits.

Manage investigations and incident response

Take complex cases from initial findings through containment, forensic investigation, and remediation. Keep evidence and decisions together as work moves between analysts, specialists, and client teams.

Keep clients informed

Give clients a branded portal to follow cases, response progress, and outstanding actions. Turn service records into reports that explain threats handled, performance trends, and priorities for improvement.

See the platform in action

Explore the partner workspace, your branded client portal, and customer reporting in a live demo.

The ThreatDefence portal for acme-corp

Your brand, your platform

Make the platform your own with white-label options for the client portal, reports, and notifications. Use your logo, colors, and domain to give clients a consistent experience under your brand, while keeping the relationship with your team.

A white-labeled client security overview under a placeholder partner brand: alerts investigated, incidents contained, time to acknowledge, security score, a posture radar by control area, the month's alert trend, recent incidents and recommendations
Make it yours

Apply your logo and colors, and use a custom domain for a familiar client experience.

Show the results

Turn service activity into clear reports covering threats handled, response performance, and recommended next steps.

Tailor client access

Select the modules, dashboards, and case views available to each client based on their service.

Security operations at scale

Manage a growing client base from one partner workspace. Shared workflows keep delivery consistent, while each tenant retains its own service settings and security boundaries.

Prioritize across clients

Work one queue of AI-investigated alerts, ranked by risk and SLA. See urgent cases, pending approvals, and approaching deadlines across every client.

Configure each service

Set procedures, escalation contacts, SLAs, modules, and autonomy per client. Apply the right response rules to every case without managing separate deployments.

Keep client data separate

Tenant boundaries protect data, credentials, agent memory, and case records. Analysts access assigned clients, and investigations stay within the relevant tenant’s permissions.

Reuse proven methods

Apply shared detection content and investigation skills across tenants, with tuning for each environment. Hunt across authorized clients to check whether a threat affects others.

Per-client procedures and autonomy

Configure escalation paths, approval requirements, and response procedures for each client. These settings guide agents and analysts throughout the case, so the service reflects each client’s priorities and agreements.

Set autonomy per workflow and action type. One client can allow automatic containment while another requires approval for the same action.

Human-ledAgent-led
A person decidesCo-pilot

Agents investigate, assess the evidence, and recommend next steps. Analysts decide whether to close, escalate, or respond.

A person approvesWait for approval

Agents prepare case closures or response actions with supporting evidence. An authorized analyst reviews and approves before execution.

Agents act within agreed limitsAutonomous

Agents carry out specifically authorized actions when the client’s conditions are met. Scope limits and recovery procedures govern execution, with outcomes recorded and exceptions escalated.

Per-client autonomy settings in the ThreatDefence portal, showing operating modes by action type across six client tenants, the selected tenant's policy and a change log

Hunt across your clients

When a new threat emerges, find out which clients may be affected. Cross-tenant hunting lets analysts search current and historical data across authorized environments, using a question, indicator, or reusable hunting skill.

AI assistant connected to the SOC platform
scope acme-corpglobex-corpinitech
Analyst
Run the Microsoft 365 sign-in forensics skill for the last 30 days, then check if any flagged user also created inbox rules. /td hunt m365-signin-forensics --days 30
AI assistant
get_tenant_scoperun_skill m365-signin-forensicssearch entra_signinssearch o365_auditlookup threat_intel

Scanned 30 days of sign-ins for acme-corpglobex-corpinitech. Three findings, every query is attached to the hunt record.

HIGHToken replay for a finance user from 203.0.113.48, followed by a new inbox rule 4 minutes later
MEDLegacy authentication still allowed for 2 service accounts
LOWImpossible travel for a sales user, matches the corporate VPN egress

Want me to open a case for the first finding and draft a detection for token replay followed by rule creation?

Analyst
Run the endpoint persistence skill across all servers and flag anything new since the last sweep. /td hunt endpoint-persistence --days 30
AI assistant
get_tenant_scoperun_skill endpoint-persistencesearch edr_processessearch edr_registrylookup threat_intel

Checked scheduled tasks, services and run keys on 214 endpoints in acme-corpglobex-corpinitech. Three findings.

HIGHNew scheduled task on FS-02 runs an encoded PowerShell command every 15 minutes
MEDUnsigned service installed on two finance laptops by a local admin account
LOWRun key added by a known updater, matches the approved software list

Want me to open a case for FS-02 and pull the full process tree for the scheduled task?

Analyst
Look for unusual outbound data volumes in the last 14 days, especially to cloud storage. /td hunt data-exfiltration --days 14
AI assistant
get_tenant_scoperun_skill data-exfiltrationsearch proxy_logssearch netflowlookup threat_intel

Compared outbound volumes in acme-corpglobex-corpinitech against each host’s 90-day baseline. Three findings.

HIGHEngineering workstation uploaded 4.2 GB to a personal cloud storage account after hours
MEDSpike in archive file creation on a file server before a large transfer
LOWBackup server traffic to a new destination, matches the backup vendor’s published ranges

Want me to open a case for the engineering workstation and list the files that were archived?

Analyst
Scan network telemetry from the last 7 days for beaconing and unusual internal connections. /td hunt ndr-network-anomalies --days 7
AI assistant
get_tenant_scoperun_skill ndr-network-anomaliessearch ndr_flowssearch dns_logslookup threat_intel

Analyzed 7 days of flows and DNS for acme-corpglobex-corpinitech. Three findings.

HIGHRegular 60-second beacon from a host on the printer subnet to 198.51.100.23
MEDSMB connections from one workstation to 40 internal hosts in five minutes
LOWNew DNS resolver on the guest network, matches a router firmware update

Want me to open a case for the beaconing host and check which process owns the connection?

Analyst
Check for leaked credentials tied to our domains and confirm whether any are still valid. /td hunt leaked-credentials --days 90
AI assistant
get_tenant_scoperun_skill leaked-credentialssearch breach_intelsearch entra_signinslookup threat_intel

Matched breach and infostealer data against accounts in acme-corpglobex-corpinitech. Three findings.

HIGHCredentials for a finance user found in a recent infostealer log, with sign-ins since
MEDService account password reused in a third-party breach dump
LOWFormer employee credentials in an older breach, accounts already disabled

Want me to open a case for the finance user and prepare a password reset and session revocation for approval?

Analyst
Run the full hunt sweep for the last 30 days and summarize anything that needs a case. /td hunt full-hunt-sweep --days 30
AI assistant
get_tenant_scoperun_skill full-hunt-sweepsearch all_sourcessearch o365_auditlookup threat_intel

Ran 14 hunting skills across acme-corpglobex-corpinitech. Three findings need attention.

HIGHToken replay for a finance user from 203.0.113.48, followed by a new inbox rule
MEDEncoded PowerShell scheduled task on FS-02
LOWImpossible travel for a sales user, matches the corporate VPN egress

Want me to open cases for the first two findings and attach the queries from this sweep?

Access
tenantacme-corpglobex-corpinitechroleanalyst, read and huntcredentialsnever shown to the AIisolationper tenant enforcedaudit0 calls logged1 call logged2 calls logged3 calls logged4 calls logged5 calls logged0 calls logged1 call logged2 calls logged3 calls logged4 calls logged5 calls logged0 calls logged1 call logged2 calls logged3 calls logged4 calls logged5 calls logged0 calls logged1 call logged2 calls logged3 calls logged4 calls logged5 calls logged0 calls logged1 call logged2 calls logged3 calls logged4 calls logged5 calls logged0 calls logged1 call logged2 calls logged3 calls logged4 calls logged5 calls logged
Skills library

AI agents investigate matches and gather context, helping analysts distinguish expected activity from threats that need action. Confirmed findings become cases within the affected client’s tenant, keeping evidence, ownership, and response separate.

Turn validated attack patterns into proposed detections for testing and approval. Apply them across relevant client environments, with local tuning where needed, so one hunt can improve protection across your service.

Prove your service value

Show each client what your SOC delivers: investigation coverage, faster response, and analyst time saved. Live dashboards and monthly reports track performance and AI verdict quality, with supporting case records behind the figures. Review results per client or across your service to identify where improvement is needed.

SOC performance in the ThreatDefence portal: MTTD, MTTR, time to context, investigation and AI triage coverage, AI disposition agreement, auto-resolved alerts, hours saved, triage speed, verdict mix and who closed each alert

Expand your security services

Add capabilities as each client’s needs grow, offering them individually or bundling them into your service packages. Everything runs through the same tenant and portal, giving clients broader protection and AI agents more context for investigation and response.

Platform / Add-on modulestenant acme-corp
AI SOC platform

AI triage, investigation, response, threat hunting, detection engineering, case management, and reporting across your connected tools.

Active
Activate
Brand protection

Detect lookalike domains, cloned websites, and impersonating profiles.

Active
Dark web monitoring

Identify exposed credentials and references to your organization in underground sources.

Active
Attack surface management

Discover internet-facing assets, exposed services, and security weaknesses.

Active
ITDR

Investigate Microsoft 365 identity threats, risky applications, and account activity.

Activate
NDR

Monitor internal and outbound network activity for suspicious behavior.

Active
Cyber risk management

Track security posture, control gaps, risk ownership, and remediation priorities.

Activate
AI governance

Understand which AI tools are in use and what data is being shared with them.

Active
Managed SIEM

Collect and retain security telemetry, with detections maintained by ThreatDefence engineers.

See the ThreatDefence AI SOC in action

Faster investigations. Clear evidence. Coordinated response.

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    Frequently Asked Questions

    What is an AI SOC for MSSPs?

    An AI SOC for MSSPs uses AI agents to investigate alerts across client environments, with analysts directing investigations and response. ThreatDefence provides the multi-tenant platform to manage that work, including cases, automation, and client reporting.

    Does the platform support both MSPs and MSSPs?

    Yes. MSPs can build a security offering, while MSSPs can expand existing SOC operations. Both use one partner workspace with separate client tenants, configurable procedures, and optional support from ThreatDefence’s SOC.

    Do clients need to replace their existing security tools?

    No. Connect their existing tools through APIs, syslog, webhooks, or agents. The platform uses these connections to gather evidence across the environment and, where supported, execute approved response actions.

    How quickly can we onboard a client?

    Monitoring can begin once the initial integrations, access permissions, and service procedures are configured. Reusable tenant configurations simplify setup, and additional sources can be connected as onboarding progresses.

    How is each client's data kept separate?

    Tenant boundaries separate client data, credentials, agent memory, and case records. Analysts access only assigned environments, and permissions are enforced when agents query tools or analysts search across tenants.

    How does AI triage decide which alerts to close?

    Agents assess the evidence against each client’s context and closure policies. Automatic closure is limited to authorized conditions, with the supporting assessment recorded. Suspicious activity, uncertainty, or missing evidence triggers analyst review.

    Can AI agents respond in client environments?

    Yes, within the permissions you configure for each client and action type. Actions can be recommended, held for approval, or executed autonomously within defined limits. The platform records outcomes and provides controls to suspend workflows.

    Can we hunt across multiple clients at once?

    Yes. Authorized analysts can search across client environments using a question, indicator, or reusable hunting skill. Agents investigate matches, and confirmed findings become cases within the affected client’s tenant.

    Can our analysts use their own AI agents?

    Yes. Connect compatible AI agents through the ThreatDefence SOC MCP server to query data, run skills, and prepare reports. Access follows the analyst’s role and assigned tenants, with every tool call logged.

    Can we deliver the platform under our own brand?

    Yes. White-label options let you use your logo, colors, and custom domain, with branded reports and notifications. You can also control which modules and views each client can access.

    What reporting can we give clients?

    Provide branded service reports, incident summaries, and executive briefings. Dashboards show investigation coverage, response times, AI verdict quality, and estimated analyst time saved, with supporting investigation records available for review.

    Can ThreatDefence support our SOC team?

    Yes. ThreatDefence’s 24x7 SOC can work alongside your analysts on the same cases. Monitoring, investigation, response responsibilities, and escalation procedures are agreed to match the support your team needs.

    Can we add more services as clients grow?

    Yes. Add capabilities such as brand protection, dark web monitoring, attack surface management, ITDR, NDR, and managed SIEM per client. Offer them individually or within service packages, using the same tenant and portal.

    Who owns the skills and detection content we develop?

    Skills and detection content your team develops remain your intellectual property. Authorized users can also export client data and investigation records through the platform’s API.